La Sapienza - Università di Roma

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Frequently Asked Questions

HELLO OFFICE – FREQUENTLY ASKED QUESTIONS

 

FAQ – HELLO HELP DESK

1.     What is the Hello Help Desk?

The Hello Help Desk is an information centre for international students interested in studying, conducting research or applying for an internship at Sapienza University. The Hello Help Desk is the initial contact point for all international students, providing them with information and helping them contact the right people and offices.

2.     What information does the Hello Help Desk provide?

The Hello Helpdesk provides students with detailed information based on individual needs both at its office and via telephone, e-mail and social media. Students can request information on enrolment, undergraduate and graduate degrees, specialisation schools, PhDs, master courses, internships, individual courses and thesis research.

Hello also provides information on the opening hours of libraries, museums, university cafeterias, the CUS Sports Centre and on all of Sapienza’s didactic and cultural activities. Moreover, the Hello Help Desk can provide you with information and help you fill out applications for residence permits (permesso di soggiorno), Laziodisu scholarships, tax codes (codice fiscale) and even help you look for housing.

Students can also turn to the Hello Help Desk to register for and print out exam attendance slips, as well as other certificates and any other operation that can be carried out on the Infostud Portal.

The Hello Help Desk organises campus tours for prospective students, including visits to academic departments and faculties, lessons and museums. You can request a visit by completing this form.

3.     Where is the Hello Help Desk located?

The Hello Help Desk is under the Rectorate Portico.

The office is open from Monday to Friday, from 9:30 am to 5:00 pm.

4.     How can I contact the Help Desk?

5.     Who staffs the Help Desk?

The Hello Help Desk is staffed by English-speaking personnel and student collaborators who, besides Italian and English, speak fluent Arabic, Chinese, Persian, Portuguese, Spanish and Russian.

 

FAQ - STUDYING AT SAPIENZA

1.     Where can I find information for students with foreign diplomas?

The following webpages provide information in:

2. Where is the International Admissions Office?

The International Admissions Office is at the “Palazzo delle Segreterie” (Staircase C, 2nd Floor).

Opening Hours

  • Mon-Wed-Fri: 8:30 - 12:00 am
  • Tues-Thurs: 2:30 - 4: 30 pm

E-mail: settoretitolostraniero@uniroma1.it

3.     How do I enrol in a Bachelors (Laurea triennale) or Masters Degree (Laurea Magistrale) programme at Sapienza?

Procedures to enrol in a Bachelors or Masters Degree Programmes are regulated by the Italian Ministry of Education, University and Research (MIUR) and by Sapienza admission procedures.

Enrolment procedures for students with foreign title vary depending on your citizenship and on the type of course.

For further information:

4.     Does Sapienza host orientation days?

Yes, Sapienza hosts a three-day orientation event every year, usually in the second half of July.

For further information: Orientation Days

5.     How can I apply to Postgraduate Schools, PhDs and Master Courses?

For access to post-graduate specialisation schools, PhDs and Master Courses, please check the procedures described in the individual calls:

6.     How is the Italian university system organised?

For an overview of the Italian university system, see Italian Qualifications Framework.

7.      I’d like to enrol in a Masters Degree Programme. What is the difference between a Masters Programme and a Master Course?

A Masters Degree Programme is what the Italian system refers to as a Laurea magistrale (LM). It is a two-year programme and allows access to PhD Programmes.

A Master course (master universitario) is a post-graduate specialisation course, which does NOT allow access to a PhD programme. Master courses are regulated at the university level.

For further information: Master Courses

8.     I would like to come to Sapienza as a “Visiting Student.” What do I need to do?

Sapienza University of Rome welcomes students, graduates and interested individuals to attend single courses (single academic modules taught within Sapienza degree programmes) and take related exams without having to be enrolled in an academic programme.

Foreign students currently enrolled at a foreign university may enrol in single courses as visiting students following approval by an Italian Consulate or Embassy.

Students can only enrol in courses that have no specific restrictions.

Single courses may also be taken by foreigners who are not currently enrolled in any college or university for professional or continuing education purposes.

For enrolment procedures in single courses:

9.     I am an Non-EU student living abroad and would like to study at Sapienza

In order to study at Sapienza, you will need to start a pre-enrolment procedure at the Italian embassy or consulate in the country where you are living, please check here for information and deadlines.

Once you have passed the entrance examination for the programme you have chosen, you will have to check your ranking amongst non-EU students living abroad.

For further information, please contact the International Admissions Office

10.  What is the Italian Language Test for foreign students not residing in Italy?

The test may include an interview, reading and comprehension of a text, a dictation or a multiple choice test. The test guidelines are established and organised by the individual faculties.

11.  I’m a foreign citizen. What certificates does Sapienza accept to waive the Italian Language Test and what level do I need?

This is regulated by MIUR Regulations (point I.4).

For further information:

12.  I’m a non-EU citizen regularly living in Italy. Do I need to take the Italian Language Test?

No. You only need to take the entrance examination required by the degree programme in which you wish to enrol.

13.  I am a foreign student regularly living in Italy with foreign academic titles. How can I enrol at Sapienza University?

If you are non-EU student, who has been officially living in Italy for at least one year, or a EU student, you must follow the procedures described for the Bachelors/Masters degree that you are interested in.

Once you successfully passed the entrance test, you can begin the enrolment process. If you have a foreign degree, you will need to submit your documents to the Sapienza foreign student office.

For further information:

14.  What is the “Declaration of Value” that I need to present together with my high school diploma?

The “Declaration of Value” is an official document issued by the Italian diplomatic representation in the country where you obtained the title, written in Italian, which briefly describes the degree, conferred by an institution to a specific person belonging to an educational system (school and/or academic) that is not Italian. This statement does not constitute legal recognition of the title.

15.  I’m a foreign student with an Italian academic title. Which procedure must I follow?

You need to follow the normal enrolment procedure:

16.  I read that the entrance tests create two different rankings: one of EU students and one for non-EU students regularly residing abroad. What does this mean?

The EU Student Ranking includes all EU citizens (including Italian citizens), non-EU citizens who have been regularly residing in Italy for at least one year and all those candidates who have an Italian academic title (whatever their residence or citizenship).

The Non-EU Students Regularly Residing Abroad Ranking only includes non-EU students with a foreign academic title who officially reside abroad and who have applied to their Embassy/Consulate for admission to a given academic year.

17.  How can I obtain a residence permit (permesso di soggiorno) for study?

Within eight (8) days of your arrival in Italy, you must present your application for a residence permit (permesso di soggiorno) for study to the main police office (Questura) of the city in which you will live.

The application can also be presented at Post Offices using the application kit available at post offices. If you need help filling out your application, come to our Hello help desk!

For further information: see point 6 on “Adempimenti al momento dell’arrivo in Italia” (In Italian)

18.  How can I obtain the insurance that is required by the residence permit (permesso di soggiorno) application?

Please remember that Health Insurance is required.

For further information on the insurance policy necessary to obtain a residence permit, please refer to these guidelines (Point I.5).

Once you have obtained a residence permit, you can also choose to become a member of the National Health Service:

For Private Insurance policies, please check that they satisfy the requirements indicated in these guidelines (Point I.5).

19.  I am a student with a foreign degree and study at a university in Italy. How can I transfer to Sapienza?

For information on transfers:

20.  I have a foreign diploma. How can I get it recognised to apply for a restricted-access Bachelors/Masters programme?

All prospective students who wish to apply for a restricted-access Bachelors/Masters programme must pass the admission test. The university admissions board will evaluate your academic titles once you have been enrolled in a given programme.

21.  Where do I find lecture timetables and other information on courses?

Lecture timetables are available on the website of your Faculty or Department.

You can also check the Faculty SORT web pages (Orientation and Tuturing Service).

22.  How do I pay tuition fees?

You will find all the necessary information here:

23.  I have paid the first instalment of my tuition fees. What do I need to do next?

After you have paid the first instalment of tuition fees, you do not need to do anything else with the exception of students enrolled in Health Area Programmes that must take the required vaccinations as indicated in the specific programme call.

The Infostud System manages exam booking and grade registration on the so-called “libretto universitario,” your student record.

Once you have paid the first instalment, you will be able to access all the services provided by Sapienza: from university e-mail (the one with your student registration number) to sports and leisure facilities, cultural events etc.

For further information: Campus Life

24.  Where do I pay tuition fees?

Student must print their payment slip from the Infostud service by clicking on: Tasse (option at the bottom of the webpage) – Stampa bollettino (option on the right-hand side menu).

Fees can be paid at any Unicredit Banca di Roma branch (including the one located on the university campus under the Palazzo delle Segreterie) using the pay slip or on-line.

25.  How do I apply for a Laziodisu scholarship? What is an exemption (esenzione)?

Laziodisu is a regional agency providing student scholarships and housing. In order to access its benefits, students must participate in a call that is normally published during the month of July.

In order to keep acquired privileges over subsequent years, students must respect the merit and need clauses indicated in the call.

For other scholarships, please consult Laziodisu.

Tuition fees are waived for students who have been assigned Laziodisu scholarships. For further information: Laziodisu Exemptions

26.  I applied for a Laziodisu scholarship, but I have not received any information about it. Should I indicate the exemption on Infostud?

Yes. For further information please refer to Article 14 of the Student Manifesto

27.  How do I obtain my Student Card?

The student card is not considered as valid ID, but it allows you to take advantage of discounts (for which you can also use your tuition fee payment receipt).

If you are a first-year student, you will receive your card via post by May. Please note that the card will be posted to you only if the address you have indicated on the Infostud System is in Italy.

If your card is lost or stolen, you can turn to the Hello Help Desk (Mon-Fri, 9:30 am – 1:00 pm) with a valid form of ID to request a replacement.

28.  How do I book an exam?

Exam bookings are made via the Infostud system. You can book an exam only if the Professor has opened an exam date (appello) on Infostud. Naturally, the exam date must be valid for your degree programme and all tuition fee payments are regularly made.

If you have problems booking an exam, you can turn to our Hello Help Desk or send an e-mail for assistance infostud@uniroma1.it Please remember to include your student registration number and the name of the exam subject in the e-mail. The assistance service cannot book the exam for you, but they can verify if there are any technical problems.

29.  Where do I find information on administrative procedures?

You can find general information for students and on how to cancel your academic career, change programmes, transfer, study part-time and much more in this section of the Student Manifesto.

Follow this link for various application forms.

Please remember that the Student Manifesto and all necessary application forms and deadlines are updated each new academic year on the Sapienza University website.

30.  Infostud Passwords

The Infostud System allows you to request your credentials via a specific procedure.

Alternatively, you can request your credentials at the Student Office (segreteria student) with a valid ID, or request them via fax.